This policy covers paid subscriptions to the Day Zero daily safety brief bought on dayzero.energy/briefs. It sits alongside our Terms of Service and Privacy Policy. Enterprise agreements negotiated directly with the Day Zero team follow the terms in that agreement instead.
How subscriptions work
- Individual and Corporate plans are billed in advance, monthly or annually, in naira or US dollars as chosen at checkout. Prices shown in naira include VAT at 7.5%.
- Subscriptions renew automatically at the end of each paid period unless cancelled. The renewal charge is the plan price in force when you subscribed, or the current price if we have told you of a change at least 30 days before renewal.
- Payments are processed by Flutterwave. Day Zero never sees or stores your card number.
Cancelling
- You can cancel at any time by replying to any brief or your receipt email, or by writing to [email protected] from the subscribed address. We confirm within two working days.
- Cancellation stops the next renewal. You keep receiving the brief until the end of the period you have already paid for.
- Corporate plans are cancelled by the account holder for all seats on the plan.
Refunds
- First 14 days of a new subscription: if the brief is not what you expected, tell us within 14 days of your first payment and we refund it in full.
- Annual plans: after the first 14 days, an annual plan can be cancelled with a pro-rata refund of the unused whole months remaining, less the price of the months already used at the monthly rate.
- Monthly plans: after the first 14 days, no refund is given for the current month; cancellation takes effect at the end of it.
- Our fault: if we fail to deliver the brief for seven or more days in a paid period, we refund that period or extend the subscription by the same number of days, whichever you prefer.
- Duplicate or mistaken charges are refunded in full as soon as we see them. Tell us and we check the record.
Refunds go back to the card that paid, through Flutterwave, usually within 5 to 10 working days of our confirmation. Refunds are made in the currency charged. Bank and card fees outside our control are not refunded.
Failed renewal payments
If a renewal charge fails, we retry over the following days and email you. If payment has not gone through after 10 days, the subscription pauses until it is paid. Nothing further is charged while it is paused.
Founding year prices
Annual plans started before 1 October 2026 were sold at the founding year price. That price holds for the first year only; the following year renews at the list price shown on the plans page at that time, with notice before renewal.
Contact
Day Zero Energy Limited (RC 9610309), Nigeria. Write to [email protected] for anything about billing, cancellation or refunds.